Back to Help & Support
Support in times of need
Clear Answers. Practical Support. Real People.
Whether you're going through financial difficulty, affected by domestic, family or sexual violence, or just want to stay safer online — Pennytel has confidential, judgement-free support and practical advice.
Payment Assistance
Need help staying connected?
Illness, job loss, an unexpected expense or other changes can make it harder to pay your bill. We offer free, confidential and judgement-free payment assistance with practical options tailored to your circumstances to help you stay connected.
Options to help you stay connected
More time to pay
We can postpone or extend a bill's due date to give you more time to pay.
A payment plan that works for you
We can agree on a payment plan based on what you can afford.
Stay connected
We can limit certain services or features rather than disconnecting your service.
Credits and fee relief
We may discount a charge, apply a credit, or waive a debt, fee or charge where appropriate.
Spend controls
We can put controls in place to help reduce additional charges or data use.
A lower-cost plan
We can move you to a lower-cost product or plan that better suits your circumstances.
Other assistance may also be available. We'll talk through your circumstances and help identify the most suitable options.
Contact our Care Team
When it's safe, reach out
Phone
1300 232 888 Email
support@pennytel.com.au Chat