Help & support
How can we help ?
Everything you need to know is here. Search by topic, or browse the FAQs below. Penny, our AI assistant, is coming soon.
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Financial Hardship
We provide Payment Assistance options to make sure you stay connected. Flexible options. Confidential help when you need it most.
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Domestic, Family and Sexual Violence support
We're here to help you stay connected if you are experiencing any abuse behaviour from an intimate partner, family member or caregiver.
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What do you need a hand with?
46 questions across 12 topics
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Talk to a real human.
Our Australian-based call centre team are available Mon–Fri 9am to 5pm or you can send us a message and we'll get back to you real quick.
Penny is coming soon
Our AI assistant is on the way — new and improved. In the meantime our Aussie team can help with activations, billing and plan changes.