Domestic & Family Violence
How we can help
Discretion always
Confirm safe ways to communicate and options to ensure you can stay connected.
Safer account verification
Add a safe PIN or password and accesses to your service.
Fees and payment support
We can review fees and charges and provide appropriate payment assistance based on your circumstances.
Experienced Team
Our team understand the impacts of domestic, family and sexual violence and will treat you with the utmost care and respect.
Links to Specialist Support services
Domestic & Family Violence
We can help protect your privacy and keep you connected.
Pennytel has policies and procedures in place to support people affected by domestic, family or sexual violence. Our trained Care Team can help secure your account, agree on a safe way to contact you and discuss options to keep your service connected. You will not be asked to explain what happened. We will not ask for evidence unless it is required by law or reasonably necessary to protect your interests.
In immediate danger? Call 000 (Triple Zero) now.
Contact our Care Team
When it's safe, reach out
Pennytel support
1300 232 888 1800RESPECT
1800 737 732